Frequently Asked Questions
Have any questions about our service? Look for the answers to the most common questions below:
1. Can I trust you confidential information?
Of course, you can trust us. All the personal information that you submit through EssayStone.com
website remains confidential and won't be ever disclosed to any third-parties. Only our Customer
Support Representatives have access to the data received from you. For more information please
2. Can I review the product before I pay for my order?
Unfortunately, you can’t. All our services are pre-paid before the writer is assigned to work on your order. That way we can guarantee that our writers will be paid for the work they’ve done.
3. How can I order with you?
The ordering process is so easy with us! You can place a quick order through the order form
on our website or fill it out in your control. Also, you can ask our Support Agents to help you if any you have any questions and you don’t know what should be included in this or that field.
4. I’ve just uploaded my order instructions. When will you find a writer?
We encourage that you provide us as many paper details about your order as possible. When the payment is made, we will start looking for the writer. When the writer is found and assigned, the status bar in your control panel will change to “Writer Assigned”.
5. Who will prepare my paper for me?
We work with a team of professional writers and that is why you may be sure that your order will be
completed by an expert in the field and in the topic you need the paper on. We work with the best
writers from US, UK, Canada, and Australia.
Once your order is placed with us, we will look for the most suitable writer to prepare a highquality
paper for you.
6. Can you complete any online tests for me?
policy, we cannot login to any online systems to submit the work there.
7. What types of works do you write?
We have hired writers who are experienced in writing of different types of papers no matter the format of the work. They include essays, research papers or literature reviews, articles or reviews, term papers and dissertations as well. The list of our services, however, is not limited to academic writing only. Individual, web or business writing is our specialization too. You can be sure that any type of work will be written from scratch and up to your instructions.
8. Will my work be 100% unique and original?
We say NO to plagiarized or pre-written works! We deliver papers that are written from scratch only
and check them for plagiarism with special detectors to make sure they are 100% original.
9. Do you use TurnItIn to check my paper for plagiarism?
No way! If we check our papers with TurnitIn it will register in the database and you won't be able
to submit it later. We know your fears and never use TurnItIn as a plagiarism checker. We use
different plagiarism-detection software, which does not store the submitted files. You can be sure
about the 100% originality of your work as it is always checked for any similarities before sending
10. Is there a risk to get a pre-written work from you?
There's no chance to get a pre-written work from us. Each and every paper is custom written per
your instructions. We respect our customers and take care of every single paper as if we prepare it
for ourselves. Work done from scratch is our one and only purpose.
11. How will you format a paper for me?
When we get to formatting the paper for you, we stick to the instructions you provide us and there is
no other way. Our writers are familiar with many formats, including MLA, APA, Chicago and
others. If you do not have any strict requirements, we follow the default formatting standards. They
stand for 12pt Arial/Times New Roman font with 1 inch margins on all sides. Normally, a singlespaced
page include approximately 550 words, while a double spaced page has about 275 words.
12. Are title and references pages included in the price of the order?
They are! You do not have to pay extra for these pages as the writer will complete them free of charge.
13. Is table of contents/outline available?
Table of contents/outline is available as a separate extra for an additional cost. You can add it to your order in the control panel on the order page or ask a Customer Support Representative to add it. See the full list of our extras on the Prices
14. How do I receive my paper when it is ready?
Once our writer has finished working on your paper, it is proofread and delivered to your account.
You will be notified about it by email or phone. Then you need to login to your account where you
will find your ready-made paper in the ''Files'' section as a preview. If you have no comments as to
the completed paper, you can press the ''Approve'' button and download your work in the MS Word
version. If you need some changes made, you can send it back to us for up to three free revisions.
15. I'm not satisfied with my paper. What should I do?
According to our Revision Policy, we provide you with 3 free revisions if you are not satisfied with
the paper you received from us. If you are not happy with the first revision, you can ask our
Customer Support Representative to change the writer for you. If you are still not satisfied with
your paper, your manager can look for any convenient solution for you. More details can be found
16. Can I get my money back and how?
We have a very small percentage of giving money back to our customers because there's usually no
need to. Our customers are happy with the works they receive. Though to make all our clients
happy, we can easily give 100% money back should the need arise. To get more information, please
17. May I contact my writer directly to avoid miscommunication?
Yes, of course! To make your experience even easier, we give you an opportunity to contact your
writer through the message section of your order in your control panel. This way you can discuss all
important questions about your order with your writer and avoid miscommunication. In case your
writer is unavailable, please contact Customer Support Representatives and they will give him a
18. Do you have a money back guarantee?
Or course we do. Even though our service is pre-paid, you can get your money back in case
anything changes. We understand that your assignments may get canceled or just rescheduled. Our
19. Can the writer use specific sources?
Yes, our writer can use any materials that you provide. If the sources are available online, you can
just send them a link, if not - you can upload the needed sources in the “Files” section of your order
20. Is this cheating?
No, it is not. Often you need to understand what needs to be written and how before sitting down to
type the assignment. This is what we are here. Our writers help you understand how your
assignment needs to be written, what it should include and the structure it should have.
21. When will I get my paper?
Our deadlines start at just 3 hours. So if you need a couple of pages done right away, you can
choose this deadline. However, if you need to lower the price, you can order with the deadline of as
much as 14 days. Our writers deliver their first version of the paper within this deadline. Often, they
even try to deliver the paper earlier.